Refunds | Returns | Cancellations
Once an order is placed on the Signs by SI website, it goes into the first stage of receiving and production. After this point, items are made to order and cannot be cancelled or returned. We do not offer refund credits unless incorrect or damaged items were delivered.
If there is an issue with your order, please fill out a claim form within 2 days of receiving the order. After 2 days, we will no longer be able to issue replacements. Your claim form is processed within 24-48 hours and we will contact you back via email.
Sale & Promotional Items
We do not allow the combination of sale, discount, rewards, or promotional items. You are only allowed to use one at a time. In order for a sale, discount, or promotion to apply, you must meet the conditions for the order. We cannot combine, cancel, or change orders that have already been placed in order to retroactively honor a sale price.
Please Note
We take reasonable efforts to ensure that our customers have sufficient rights in the provided images prior to filling orders. If you believe your rights are being infringed by a product we printed, please contact ivonne.simon@signsbysi.com and provide documentation of the intellectual property right at issue.
