Your satisfaction is our number one priority! If there are issues with your order, such as damaged, missing or wrong inventory, please follow the instructions below.
Instructions to Create a Claim
1) Submit all of the information on the form below.
2) Upload photos.
Provide your name, phone number, email, and order number, and please give a detailed description of the order and specifically what was damaged or missing in the form below.
>Submit a photo of the damaged items (CLOSE UP PICTURE OF THE DAMAGE) and please make sure all photos are clear.
>Submit a photo of the shipping label.
>Submit a photo of all package contents laid out so we can share with UPS.
PLEASE NOTE, WE NEED TO HAVE THE PHOTOS UPLOADED IN ORDER TO PROCESS YOUR CLAIM IN A TIMELY MANNER.
All claim orders must be started within 2 days of delivery, and not used or staked. After 2 days, we will no longer be able to issue any replacements or provide refunds.
Damages to the border are NOT covered in the claim. Damage to the actual graphic are covered in a claim.
If you have any additional questions regarding your claim, please email us at firstname.lastname@example.org